Terms & Conditions

Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below:

• "Company" means sr9999, the operator of the Platform at https://sr9999.cam, operating under international gaming regulations.
• "Platform" means the website accessible at https://sr9999.cam, including all associated pages, services, applications, and gaming systems operated by the Company.
• "Member" or "you" means any natural person who has successfully completed registration and maintains an active Account on the Platform.
• "Account" means the individual member account created upon successful registration, through which the Member accesses the Platform's products and services.
• "Wager" or "Bet" means any stake placed by a Member on a sporting event, casino game, togel (Indonesia's traditional numbers lottery) market, or any other gambling product available through the Platform.
• "Bonus" means any promotional credit, free spin, free bet, cashback, reload incentive, or other promotional offer made available by the Company to Members at its sole discretion.
• "Eligible Game" means any specific game or market designated by the Company as qualifying toward wagering requirement fulfilment in connection with a particular Bonus offer.
• "Wagering Requirement" means the total amount of qualifying bets that must be placed by a Member before Bonus funds or winnings derived therefrom become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and age verification procedure conducted by the Company to confirm a Member's identity, date of birth, nationality, and source of funds.
• "Restricted Territory" means any jurisdiction in which access to or use of the Platform is prohibited, restricted, or unlicensed under applicable local law.
• "IDR" or "Rp" means Indonesian Rupiah, the primary local currency accepted for bank-transfer transactions on the Platform.
• "WIB" means Western Indonesia Time (UTC+7), the default time zone for all customer service hours, draw schedules, and promotional deadlines unless otherwise stated.
• "Force Majeure Event" means any circumstance beyond the Company's reasonable control, including but not limited to acts of God, government action, telecommunications failure, power outage, or natural disaster.

Eligibility

2.1 Age Requirement

Access to and use of the Platform is strictly restricted to individuals who are at least 21 years of age. By registering an Account, you represent and warrant that you are 21 years of age or older. The Company reserves the right to request documentary proof of age at any time, and to suspend or permanently close any Account where age verification cannot be satisfactorily completed. Underage gambling is strictly prohibited.

2.2 Residency

The Platform is operated primarily for players residing in Indonesia. By registering, you confirm that you are a resident of Indonesia or that you are accessing the Platform from a jurisdiction in which online gambling is not prohibited for residents. It is your sole responsibility to determine whether accessing the Platform is lawful in your jurisdiction before registering.

2.3 Legal Capacity

You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction. You must not be subject to a self-exclusion order, court-imposed gambling prohibition, or any other restriction that would render your use of the Platform unlawful or in breach of any applicable order or agreement.

2.4 Single Account Policy

Each individual is permitted to hold only one registered Account on the Platform. Creating duplicate or multiple Accounts — whether under the same identity, different identities, shared devices, or shared payment methods — is strictly prohibited and will result in the immediate closure of all associated Accounts and forfeiture of any balances therein.

2.5 Excluded Persons

The following categories of individuals are not eligible to register or maintain an Account on the Platform:

• Persons under 21 years of age.
• Employees, contractors, agents, or close family members of employees of the Company or any affiliated entity.
• Persons who have voluntarily self-excluded from the Platform or from gambling services generally.
• Persons accessing the Platform from a jurisdiction where online gambling is expressly prohibited by local law.
• Persons whose Accounts have been previously closed by the Company for breach of these Terms.

Account Registration

3.1 Registration Process

To access real-money products on the Platform, you must complete the registration process by providing accurate, complete, and current information including your full legal name, date of birth, residential address, valid email address, and preferred payment method details. The Company reserves the right to reject any registration at its sole discretion, without obligation to provide a reason.

3.2 Accuracy of Information

You are solely responsible for ensuring that all information provided during registration and at any subsequent point remains accurate and up to date. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and entitles the Company to close your Account and forfeit any associated balance immediately.

3.3 Username and Password

Upon registration, you will create a username and password that serve as your login credentials. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You must notify sr9999 support immediately if you suspect any unauthorised access to your Account. The Company will not be liable for any loss arising from your failure to protect your credentials.

3.4 KYC Verification

Prior to processing any withdrawal request, the Company is required to verify your identity. You will be asked to submit one or more of the following documents:

• A valid government-issued photo identification document (Indonesian national identity card / KTP, or passport).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence).
• Proof of ownership of the payment method used for deposits (bank account statement showing your full name).
• Any additional documentation the Company reasonably requires to comply with its anti-money laundering (AML) obligations.

KYC verification is typically completed within 24 hours of document submission. The Company reserves the right to place a temporary hold on withdrawals pending satisfactory verification. Withdrawal processing times quoted elsewhere on the Platform (including the fifteen-minute average) apply to verified Accounts only.

3.5 Account Closure

You may request Account closure at any time by contacting sr9999 support. Any balance remaining in your Account at the time of closure will be returned to you via your registered payment method, subject to satisfactory KYC verification and the absence of any outstanding bonus wagering requirements. The Company may also close your Account at its discretion if it determines that you have breached these Terms.

Deposits & Withdrawals

4.1 Accepted Payment Methods

The Platform currently accepts deposits and processes withdrawals through the following methods: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja, and USDT (cryptocurrency). The Company reserves the right to add or remove payment methods at its discretion without prior notice.

4.2 Deposit Requirements

All deposits must be made from a payment account registered in your own name. Third-party deposits — that is, deposits made from an account belonging to another individual — are strictly prohibited and will result in the return of funds and potential Account suspension. Minimum and maximum deposit limits vary by payment method and are displayed at the point of deposit initiation.

4.3 Withdrawal Processing

Withdrawal requests submitted by verified Members are typically processed within fifteen minutes of approval. Processing times may be extended in the following circumstances:

• KYC verification has not yet been completed or additional documentation has been requested.
• The withdrawal request triggers an internal fraud or AML review.
• A bonus wagering requirement attached to the Account balance has not been fully satisfied.
• A bank maintenance window or e-wallet system outage affects the receiving payment provider.
• The withdrawal amount exceeds the Member's daily or weekly withdrawal limit.

The Company targets same-session processing for standard withdrawal requests and will communicate any delay to the Member via the registered email address or live support channel.

4.4 Withdrawal Restrictions

Withdrawals must be made to the same payment method used for the most recent deposit, unless otherwise approved by the Company following a written request and supporting documentation. The Company reserves the right to conduct enhanced due diligence on withdrawal requests that are unusual in size, frequency, or destination, consistent with its AML obligations.

4.5 Currency

The Platform's primary local currency is Indonesian Rupiah (IDR / Rp). All IDR amounts displayed use a dot as the thousands separator (e.g., Rp 1.000.000). USDT transactions are denominated in USD at the prevailing exchange rate at the time of the transaction. The Company is not liable for exchange rate fluctuations affecting cryptocurrency deposits or withdrawals.

Bonuses & Promotions

5.1 General Bonus Terms

All Bonuses offered by sr9999 are subject to the specific terms and wagering requirements stated at the point of offer. By claiming any Bonus, you agree to the specific conditions attached to that offer in addition to these general Terms. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion's terms shall prevail to the extent of the inconsistency.

5.2 Wagering Requirements

Bonus funds and any winnings generated from Bonus play cannot be withdrawn until the applicable Wagering Requirement has been fully satisfied. The Wagering Requirement for any given Bonus will be clearly stated in the promotion's specific terms. Not all game types contribute equally toward Wagering Requirement fulfilment; contribution percentages by game category will be disclosed in the applicable promotion terms.

5.3 Bonus Expiry

All Bonuses carry an expiry period, which will be stated in the specific promotion terms. If the Wagering Requirement is not satisfied within the stated period, the Bonus and any associated winnings will be forfeited automatically without further notice.

5.4 Bonus Abuse

The Company takes a zero-tolerance approach to Bonus abuse. The following practices are strictly prohibited:

• Registering multiple Accounts for the purpose of claiming the same Bonus more than once.
• Placing offsetting bets (hedging) across multiple Accounts or platforms to satisfy Wagering Requirements with minimal risk exposure.
• Using a Bonus in conjunction with betting strategies designed to exploit mathematical loopholes in the Wagering Requirement structure.
• Sharing Bonus codes with individuals other than those to whom the offer was personally directed.

Where the Company determines that Bonus abuse has occurred, it reserves the right to void the Bonus, forfeit all associated winnings, and close the Member's Account without prior notice.

5.5 Promotional Offers

Promotional offers including seasonal campaigns tied to Indonesian holidays such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August) are offered at the Company's sole discretion. The Company reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

Betting Rules

6.1 Acceptance of Bets

A Wager is not accepted until the Platform has issued a confirmed bet reference number. The Company reserves the right to refuse, limit, or restrict any Wager at its sole discretion, including on markets it determines to be subject to irregular activity or where a Member's Account is under review.

6.2 Errors and Obvious Mistakes

In the event that a Wager is accepted as a result of an obvious error in odds, lines, or market information — including typographical errors or system malfunctions — the Company reserves the right to void the affected Wager and return the stake to the Member's Account. The Company will make reasonable efforts to notify affected Members promptly in such circumstances.

6.3 Sportsbook Markets

The sr9999 sportsbook offers markets on BRI Liga 1, the English Premier League, La Liga, Serie A, Bundesliga, the UEFA Champions League, Piala AFF, and a broad range of other domestic and international competitions. Available market types include Asian Handicap (voor bola), Over/Under, 1X2, Both Teams to Score, Correct Score, Half-Time/Full-Time, mix parlay (accumulator), and in-play live betting. Specific rules governing individual sports and markets are published in the Sportsbook Rules section of the Platform.

6.4 Casino and Live Casino Games

All casino and live casino games on the Platform are provided by licensed third-party game suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft. Each game operates under its own independently certified rules and Return to Player (RTP) parameters. The Company is not responsible for the outcome of any individual game session, which is determined entirely by certified random number generation (RNG) systems or live dealer dealing procedures.

6.5 Togel Markets

Togel (Indonesia's traditional numbers lottery) markets offered on the Platform operate on scheduled draw timetables published within the Platform. Draw results are determined by the relevant reference draw authority and cannot be altered or contested by the Company. Stakes placed on a draw after the stated closing time will be voided and returned to the Member's Account.

Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Engaging in any prohibited conduct may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities:

• Fraud and Misrepresentation: Providing false identity information, impersonating another person, or submitting forged documentation during KYC or any other verification process.
• Money Laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity, or to otherwise disguise the origin of unlawfully obtained funds.
• Collusion: Coordinating with other players or third parties to obtain an unfair advantage in any game or market.
• Use of Automated Systems: Deploying bots, scripts, artificial intelligence tools, or any automated system to place Wagers, access the Platform, or harvest data without the Company's express written consent.
• Exploitation of Software Errors: Knowingly exploiting any software bug, system error, or technical malfunction to obtain credits, winnings, or advantages not legitimately earned.
• Chargebacks: Initiating a chargeback or payment reversal with your bank or payment provider in respect of a completed deposit without first exhausting the Company's formal dispute process.
• Harassment: Engaging in abusive, threatening, or harassing conduct toward Company staff or other members through any communication channel.

Responsible Gaming

sr9999 is committed to promoting responsible gambling practices. We provide a comprehensive suite of player-protection tools available to all Members at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Cap the total amount you are permitted to lose within a specified time frame.
• Session Time Limits: Set a maximum continuous session duration after which the Platform will prompt you to take a break.
• Reality Checks: Configure periodic pop-up notifications reminding you of the time elapsed and net result of your current session.
• Self-Exclusion: Request temporary or permanent exclusion from the Platform. Temporary exclusions are available for periods of 1 day to 6 months. Permanent self-exclusion requests are irreversible and will result in Account closure.

For detailed guidance on all player-protection features, please visit our Responsible Gaming page. If you believe your gambling is causing harm to yourself or others, please contact our support team immediately.

Intellectual Property

All content on the Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software — is the property of the Company or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial gambling activity. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any Platform content without the Company's prior written consent.

The sr9999 brand name, logo, and all associated marks are proprietary to the Company. Unauthorised use of the brand in any form — including domain squatting, social media impersonation, and affiliate fraud — will be pursued under applicable intellectual property and fraud laws.

Limitation of Liability

10.1 Platform Availability

The Company does not warrant that the Platform will be available, uninterrupted, error-free, or free from viruses or other harmful components at all times. Scheduled and unscheduled maintenance periods, Force Majeure Events, and third-party infrastructure issues may result in temporary unavailability. The Company shall not be liable for any loss or damage arising from such unavailability.

10.2 Gambling Losses

The Company is not liable for any financial losses incurred through gambling activity on the Platform. Gambling involves inherent financial risk. By using the Platform, you acknowledge and accept that you may lose the entirety of any funds deposited and wagered, and that such losses do not constitute actionable claims against the Company.

10.3 Cap on Liability

To the maximum extent permitted by applicable law, the Company's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you in the thirty (30) days immediately preceding the date the claim arose.

10.4 Consequential Loss

In no event shall the Company be liable for any indirect, incidental, special, punitive, or consequential damages — including loss of profits, loss of revenue, loss of data, or loss of goodwill — even if advised of the possibility of such damages.

Privacy & Data

The collection, storage, processing, and use of your personal data are governed by the sr9999 Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By registering an Account, you consent to the data practices described in the Privacy Policy. Key points include:

• Personal data is collected for the purposes of Account management, KYC verification, payment processing, fraud prevention, and responsible gaming compliance.
• Data is stored on secured servers protected by 256-bit SSL encryption and subject to strict access controls.
• The Company does not sell your personal data to third parties for marketing purposes.
• Data may be shared with payment processors, KYC verification partners, and regulatory authorities as required to operate the Platform lawfully and fulfil AML obligations.
• You have the right to request access to, correction of, or deletion of your personal data, subject to the Company's legal retention obligations.

Governing Law

These Terms & Conditions are governed by and construed in accordance with international gaming regulations applicable to the Company's operating jurisdiction. The Company holds licences issued by recognised international gaming authorities and operates in compliance with applicable anti-money laundering and player-protection regulations.

Nothing in these Terms limits any statutory rights you may have under the laws of Indonesia. However, you acknowledge that online gambling operates in a legally complex environment in Indonesia, and that you bear sole responsibility for determining the legality of your participation under applicable Indonesian law.

The parties shall use their best endeavours to resolve any dispute arising under these Terms through good-faith negotiation before commencing formal proceedings. Where informal resolution fails, disputes shall be submitted to binding arbitration conducted in accordance with the rules of the Company's licensing authority, conducted in the English language.

Amendments to These Terms

The Company reserves the right to amend, update, or replace these Terms at any time. In the event of a material amendment, the Company will provide at least seven (7) days' prior notice to registered Members via the email address on file, or by displaying a prominent notice on the Platform. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The "Last Updated" date displayed at the top of this page will be revised each time an amendment is made. If you do not accept any amended Terms, you must stop using the Platform and request Account closure before the effective date of the amendment.

Contact

If you have any questions, complaints, or formal inquiries regarding these Terms & Conditions, please contact the sr9999 support team using the details below. All support communications are handled in English and Indonesian.

• Support Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +62 811 9999 000 (available 08:00–24:00 WIB, daily)
• Live Chat: Available directly through the Platform interface, 24 hours a day, 7 days a week including Indonesian public holidays.
• Response Times: Email and WhatsApp inquiries are typically acknowledged within two hours and formally resolved within 24 hours. Formal written complaints submitted under Section 13 receive a structured written response within five (5) business days.

These Terms & Conditions were last reviewed and updated in January 2026. They supersede all prior versions of the sr9999 Terms & Conditions.